automatic email notification to support team when incident created
i want to configure action profile so that our service desk so that when a key user creates an incident the support team is notified automatically even before opening the incident.
i have checked this blog
/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message
but im still not able to setup the action.
kindly assist ASAP.
Kr,
Elizabeth