Abhishek,
I don't think so any business is entertaining this kind of sales strategy. No business will encourage to their customer to return their product and get more discount on sale. I curious know which company is following this sales strategy.
SAP has develop all possible scenarios to achieve most of the requirement in standard way. Understand your business requirement properly. Ask what? why? who? when? where?
I dont want to criticize you here but want to say, if you give here something logical and acceptable problem. You will definately get best solution on requirement.
When we are giving credit memo to the business utilamte its giving money back to the customer. (Credit memo is debt for the business).
Just understand below two situation:
- Before returning the material if billing activity completed and fund recived from the customer, then where (in which document?) we need to give discount? So business will just raise credit memo.
- If It it is credit sales - billing documnet genrated but payment not clear, now when customer is returing the material. how you will make chnages in billing documnet discount or sales doc pricing and how business will handle that account entry by including credit memo entry? (Its too much confusing for me)
If your business is follwing practice to give discount while return, then educate me how to handle it in finace and sales document pricing.
If the matter is just to give money back or some material in bahalf of the return goods check some standrd process called. - Credit memo, Invoice correction, subsequent free of chnarge delivery. But there is no logic to give discount while return goods.
Correct me if I am wrong.